Coronavirus clearly accelerates the trend to digitalisation, worldwide.
How then did it affect a country ahead of the digital pack, such as Kenya, which since 2007 has been zapping cash around the country with phone-to-phone money transfer, M-Pesa? “I think we survived because if migrating our transactions to the digital channels where we already had success”, says Oigara. “More than 98% of our transactions are already out of our premises, and we saw a fourfold increase in digital transactions since last March”.
